• ft

Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

• ft

Overview

The Front Office Supervisor is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Reporting to the Senior Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

• Ensure that the check-in/out procedures for guests’ daily admissions and hotel rooms
  are completed according to SoJo Spa Club policies and standards.
• Effectively manage a team to facilitate front desk and hotel operations.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Carry out systematic checklist of all Front of House areas for maintenance requirements, repairs or refurbishing projects.
• On-board/Train all incoming staff, making sure to follow Guest Service SOP.
• Ensure that the valet staff is keeping the main entrance easily accessible to cars at all times.
• Ability to manage hotel rooms reservations functionality and membership daily process.
• Act as Shift Leader when required.
• Ensure accurate and timeliness submission of all reports and administrative work.
• Deal with the general public, guests and associates with tact and courtesy.
• Serve as the first point of contact for escalated situations wherein the line staff has reached the point to pass it along; act as liaison between manager and team.
• Perform additional duties and complete other projects as assigned by manager.
• Maintain proper communication with department manager.

QUALIFICATIONS

• Minimum 1 -2 years’ experience in Front Desk and Guest Services Supervisor position.
• Must have Hotels Front Office Experience
• Experience with guest satisfaction techniques and standard of service programs.
• Must be able to work a flexible schedule, including holidays & weekends.
• Excellent verbal and written communication skills required
• Physical mobility to bend, lift, and stands for prolonged periods.
• Ability to prioritize, organize and make appropriate judgments.
• Ability to maintain positive relations and work cohesively with co-workers as part of a team.

Benefits

• Employee Referral Program
• 401(k)
• Complimentary Employee Passes
• Competitive Wages and Benefits
• Employee Recognition Programs
• Family Benefits
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Health Coverage (Medical, Dental, Vision)
• Tuition Reimbursement

• ft

SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics.

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, dental, vision, and life insurance) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

The Front Office Agent contributes to the first impression of our Guests, and therefore, must perform the following tasks to the highest standard.

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
• Supply guests with directions and information regarding property and local areas of interest and consistently offer professional, friendly, and engaging service to our guests at various postings throughout the building.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Work in accordance with the quality and service standards within the department.
• Complete all hotel, Spa, and daily admission check-ins by confirming reservations, ensuring payment, and issuing and activating room key or bracelet according to company standards.
• Assist guests with belongings as needed.
• Complete hotel, Spa and daily admission check-outs, including resolving any late and disputed charges.
• Follow all SoJo Spa Club safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to a manager.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to stand for prolonged periods of time.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

• ft

SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics.

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Courtesy Services Supervisor

The Courtesy Team is posted in key locations throughout the building and are always available to assist the guests. The Courtesy Supervisor oversees the agents who are key in creating memorable experiences, they are experts in providing correct information about the amenities and reinforcing the policies. They are instrumental in the implementation and effectiveness of new COVID-19 regulations. Reporting to the Safety and Courtesy Manager, responsibilities and essential job functions include but are not limited to the following:

• Support the Courtesy and Safety Manager to oversee the day-to-day operation of the Courtesy team and assist with daily tasks.
• Understand and be able to perform all duties of the Courtesy Agent according to company standards.
• Assist with responsibilities and duties of the Courtesy and Safety Manager and Safety Supervisor in their absence or as additional support due to heavy business levels.
• Support management by overseeing all Courtesy Agents new hire training.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
• Handles customer complaints with the highest level of hospitality and professionalism, recording all complaints and escalating as necessary following internal procedures.
• Maintain confidentiality of proprietary information.
• Comply with quality assurance expectations and standards.
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards.
• Report, record and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
• Conduct regular floor patrols as assigned and crowd control.
• Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS

• Must be able to work a flexible schedule, including mornings, nights, holidays & and weekends.
• 1+ year(s) of supervisory experience (customer service, hospitality, or security) required.
• Certification in CPR First Aid preferred.
• Lifeguard certification preferred.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.
• Occasional ascending or descending ladders, stairs, and ramps

Benefits

• 401(k)
• Complimentary Employee Passes
• Competitive Wages and Benefits
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Subsidised Employee Meals
• Paid Time Off and Holiday Pay
• Tuition Reimbursement