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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members. 

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. 

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, dental, vision, life), along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

• Warmly welcome guests to our food outlets, anticipating guests’ needs.
• Set up assigned station according to guidelines.
• Prepare food items in a sanitary and timely manner.
• Follow recipes, portion controls, and presentation specifications as set by SoJo Spa Club.
• Restock all station items as needed throughout the shift.
• Clean and maintain station while practicing good safety, sanitation, and organizational skills.
• Work as a proper and positive model employee to fellow staff – setting our company standards.
• Maintain a clean and sanitized environment, completing assigned cleaning tasks as needed.
• Work in a safe and organized manner, abiding by all health and safety regulations.
• Perform additional responsibilities as needed and requested by the Chefs at any time.
• Work in accordance with the quality and service standards within the department
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.

QUALIFICATIONS

• Previous experience in a line cook role required.
• Must be able to be mobile consistently during your shift.
• Prepare to work in an open kitchen setting, maintaining a professional presentation at all times.
• Strong interpersonal, verbal, and communicative skills required.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carrying up to 15 pounds.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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The Spa Receptionist’s role functions as the liaison between the guest and ESPA treatments and products.  Spa Receptionists are primarily responsible for maintaining a calm and consistent flow of business through their assistance with the daily operational tasks of the ESPA department.  Spa Receptionists drive the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback under the supervision of the ESPA management team.  The maintenance of the highest standards of hygiene and cleanliness in all aspects of the operation.

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards in a courteous and professional manner.
• Address guests’ needs and thank guests with genuine attention and appreciation.
• Must have comprehensive knowledge of the menu of ESPA services and the SoJo facility.
• Answer all phone calls using appropriate customer service etiquette.
• Process all guest check-ins by confirming appointments, assigning therapists, and ensuring payment.
• Complete daily opening/closing procedures and checklists within assigned areas daily.
• Schedule reservations of spa treatments and monitor availability and staff to maximize use of time and profitability while ensuring that guests’ needs are of first importance.
• Always display a professional demeanor, particularly regarding punctuality, appearance, and general manner.
• Have full retail knowledge of products and prices charged, recognizing the necessity of sales.
• Perform any other duties as needed by management.
• Responsible for preparing the reception area for the next shift before leaving, leaving verbal pass on reports to management and closing receptionists.
• Follow all SoJo safety and security policies and procedures, alerting management for proper follow-through.
• Follow all company policies and procedures, including grooming standards.
• Maintain confidentiality of all company, employee, and guest information.
• Ability to maintain a positive and professional relationship and work cohesively with co-workers as part of a team.
• Comply with quality assurance expectations and standards.

QUALIFICATIONS

• 1+ year(s) of related job experience (customer service, hospitality, or security) required
• Proficient in POS/reservation systems & knowledge of Spa operations
• Strong interpersonal, verbal, and communicative skills required
• Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.
• Ability to anticipate customers’ needs and wishes in a professional manner.
• Ability to prioritize, organize and make appropriate judgement calls.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members. 

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. 

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, vision, dental, life insurance) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Locker Room Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

• Assist with managing department team members to ensure that they understand their duties and are informed about any department/company updates.
• Monitor employee productivity – providing constructive and constant feedback and coaching.
• Ensure that employees are maintaining professionalism and courtesy to guests and each other: including security and housekeeping team members
• Oversee department inventory and requisition (retail, linen, supplies) – controlling costs and maintaining loss prevention
• Follow and enforce company/ general policies & procedures.
• Report and follow up on any maintenance defects or other issues.
• Assist with supervising the Korean Body Scrub reservations – have excellent knowledge of the services.
• Maintain exceptional and positive working relationships within the department and with other departments.
• Assist with handling/resolving guest questions, complaints, and issues graciously and professionally.

 QUALIFICATIONS

• Fluent in English. Bilingual in Spanish/ Korean is a plus.
• Previous supervisory or management experience preferred.
• Must be able to work a flexible schedule, including mornings, nights, holidays & weekends. Willing to work overtime as needed. 
• Strong professional communication and organizational skills.
• Fluent in Microsoft Office and Google Work suite.
• Constant standing and walking throughout the shift with occasional kneeling, pushing, pulling and lifting of up to 30lbs.
• Occasional ascending or descending ladders, stairs and ramps. 

Benefits

• 401(k)
• Complimentary Employee Passes
• Competitive Wages and Benefits
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement