• ft

SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members. 

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. 

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, vision, dental, life insurance) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Salary Range: $16 – $17.50/hr

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

• Warmly welcome guests to our food outlets, anticipating guests’ needs.
• Take guests’ food & drink orders accurately and provide suggestions based on guests’ taste.
• Effectively use the POS and Pager system to take orders.
• Work closely with kitchen team to deliver food in timely manner.
• Work closely with management to create a pleasant dining experience for guests.
• Maintain a clean and sanitized environment, completing assigned cleaning tasks as needed.
• Perform opening & closing duties as outlined by management.
• Work in a safe and organized manner, abiding by all health and safety regulations.
• Work in accordance with the quality and service standards within the department.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• Food service/Hospitality experience preferred.
• 1+ year(s) customer service experience required.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Expectation to learn and maintain knowledge of current POS system.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

• ft

SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics.

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, dental, vision, and life insurance) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

The Front Office Agent contributes to the first impression of our Guests, and therefore, must perform the following tasks to the highest standard.

Salary Range: $16.50 – $18/hr

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
• Supply guests with directions and information regarding property and local areas of interest and consistently offer professional, friendly, and engaging service to our guests at various postings throughout the building.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Work in accordance with the quality and service standards within the department.
• Complete all hotel, Spa, and daily admission check-ins by confirming reservations, ensuring payment, and issuing and activating room key or bracelet according to company standards.
• Assist guests with belongings as needed.
• Complete hotel, Spa and daily admission check-outs, including resolving any late and disputed charges.
• Follow all SoJo Spa Club safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to a manager.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to stand for prolonged periods of time.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

• ft

The Front Office Manager is responsible for ensuring the efficient and effective operation of the Front Desk in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. The FOM also ensures the proper staffing and functionality of the lobby Spa desk, the Security bag check desk, and the Valet department.

 

Who we are:

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

 

What we believe:

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

 

Our Team:

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Salary Range: $70,000 – $75,000

Key Responsibilities

• Address guest requests, concerns, complaints, and incidents at the Front Desk or via phone promptly and courteously, ensuring follow-up for guest satisfaction.
• Lead, coach, mentor, and, when necessary, discipline Front Office personnel in alignment with company SOPs.
• Manage recruitment, interviews, and hiring processes for the Front Office team according to company guidelines.
• Foster team morale and oversee training for Guest Services personnel.
• Optimize room revenue and occupancy by reviewing daily status and monitoring house selling conditions.
• Conduct daily pre-shift and post-shift briefings with Front Office Agents and Supervisors.
• Attend weekly Operations Meetings and participate in the MOD schedule as required.
• Review and submit payroll for Front Office staff in a timely manner.
• Develop weekly employee schedules based on business forecasts, payroll budgets, and productivity standards.
• Maximize no-show revenue through consistent and accurate billing practices.
• Oversee financial procedures, including purchase orders, petty cash handling, vouchering, and invoice management.
• Maintain professional communication and collaboration with managers, employees, and other departments.
• Work closely with accounting to resolve financial discrepancies, such as rejected credit cards.
• Operate and maintain all aspects of the Front Office computer system, including software updates and report generation.
• Ensure all guests are warmly greeted and welcomed according to company standards.
• Implement and uphold all hospitality policies and procedures.
• Oversee timely logging and delivery of guest messages and packages.
• Maintain strong communication with Housekeeping, Safety, Guest Relations, Maintenance, ESPA, Food & Beverage, and Accounting teams.
• Ensure proper cash handling procedures at the Front Desk.
• Promote a service-oriented culture where employees are consistently attentive, friendly, and helpful.
• Establish and oversee key control and radio control systems.
• Organize and lead monthly departmental meetings.
• Emphasize the role of the Front Office in enhancing the guest experience.
• Monitor VIP arrivals, requests, and amenities to ensure exceptional service.
• Ensure shift recaps are emailed to relevant departments and management.
• Maintain high personal grooming and professional appearance standards.
• Uphold confidentiality of sensitive information.
• Prioritize and multitask departmental functions effectively to meet deadlines.
• Perform additional duties as assigned by management.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management or equivalent experience, with at least 2–3 years in a Front Office management role in a hotel, spa, or hospitality setting.
• Proven managerial experience.
• Proficiency in Microsoft Office, Google Workspace, and hotel management systems.
• Strong verbal and written communication skills across all levels of employees and guests.
• Active listening and problem-solving skills to address guest and employee concerns effectively.
• Ability to multitask and prioritize tasks to meet deadlines.
• Attendance at all required meetings and trainings.
• Commitment to high standards of personal grooming and professional presentation.
• Strong problem-solving skills, including anticipating, identifying, and resolving issues efficiently.
• Ability to analyze and interpret complex data to support decision-making.
• Physical ability to stand and walk for extended periods, with occasional lifting (up to 15 lbs.), kneeling, pushing, or pulling.
• Flexible availability, including mornings, nights, weekends, and holidays, as required by business needs.
• Perform additional duties as assigned by management.

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Employee Recognition Programs
• Employee Referral Program
• Paid Time Off and Holiday Pay
• Family Benefits
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

• ft

Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Salary Range: $15.49 – $95/hr

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

Apply Now

• ft

The Spa Receptionist’s role functions as the liaison between the guest and ESPA treatments and products.  Spa Receptionists are primarily responsible for maintaining a calm and consistent flow of business through their assistance with the daily operational tasks of the ESPA department.  Spa Receptionists drive the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback under the supervision of the ESPA management team.  The maintenance of the highest standards of hygiene and cleanliness in all aspects of the operation.

Salary Range: $17 – $18/hr

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards in a courteous and professional manner.
• Address guests’ needs and thank guests with genuine attention and appreciation.
• Must have comprehensive knowledge of the menu of ESPA services and the SoJo facility.
• Answer all phone calls using appropriate customer service etiquette.
• Process all guest check-ins by confirming appointments, assigning therapists, and ensuring payment.
• Complete daily opening/closing procedures and checklists within assigned areas daily.
• Schedule reservations of spa treatments and monitor availability and staff to maximize use of time and profitability while ensuring that guests’ needs are of first importance.
• Always display a professional demeanor, particularly regarding punctuality, appearance, and general manner.
• Have full retail knowledge of products and prices charged, recognizing the necessity of sales.
• Perform any other duties as needed by management.
• Responsible for preparing the reception area for the next shift before leaving, leaving verbal pass on reports to management and closing receptionists.
• Follow all SoJo safety and security policies and procedures, alerting management for proper follow-through.
• Follow all company policies and procedures, including grooming standards.
• Maintain confidentiality of all company, employee, and guest information.
• Ability to maintain a positive and professional relationship and work cohesively with co-workers as part of a team.
• Comply with quality assurance expectations and standards.

QUALIFICATIONS

• 1+ year(s) of related job experience (customer service, hospitality, or security) required
• Proficient in POS/reservation systems & knowledge of Spa operations
• Strong interpersonal, verbal, and communicative skills required
• Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.
• Ability to anticipate customers’ needs and wishes in a professional manner.
• Ability to prioritize, organize and make appropriate judgement calls.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now