FAQ • SoJo Spa Club

FAQ

Frequently Asked Questions

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Daily Admission

What is your age policy?

Effective February 1, 2024, SoJo Spa Club will be transitioning to an age policy that permits entry for guests aged 18 and above only. This change is aimed at enhancing the overall experience for our patrons. We appreciate your understanding and look forward to continuing to provide you with an enjoyable environment.

Can I purchase SoJo Spa Club admission tickets, gift cards, or gift certificates from third-party platforms?

We strongly discourage the purchase of SoJo Spa Club products from any third-party platforms. We do not endorse or authorize such sales. If it’s discovered that a SoJo Spa Club product bought from a third party is fraudulent, the user risks a permanent ban from our facilities and online shop. To ensure authenticity and quality, we recommend acquiring our products exclusively through our official channels.

Can I change or modify my daily admission order once I’ve placed it?

We are unable to modify your existing daily admission order for a different quantity of guests or a new date and/or time. Instead, we are happy to cancel your existing order for a full refund and you may place a new order for your preferred date and time based on current availability.

If you need to reduce the number of guests in your reservation, another option is to request a refund on the day of your visit for a refund for the unused tickets. You’ll be able to request this in-person with the agent checking you in at the lobby.

What is your Daily Admission cancellation policy?

Cancellations for a full refund are accepted up to 30 minutes prior to your reservation start time and can be done by calling us at 833 SOJO SPA or you may email us your cancellation request.

Please hit reply on your admission order to get in touch with us!

What’s included with Daily Admission?

Your daily admission pass includes access to:

  • Outdoor Pools & Baths
  • Saunas & Hot Stone Beds
  • Locker Room & Bath House
  • Indoor & Outdoor Lounges
  • Cowork Space

You will also receive:

  • Complimentary robe or spa lounge wear for your visit
  • Complimentary towels for your visit
  • Locker Storage (no separate lock needed)
  • Complimentary toiletries in the Bath House
  • Spa treatments, products, and food & beverage are an additional fee.

Visit our Explore page to learn more about what is available at SoJo Spa Club.

Advance reservation strongly recommended for daily admission. Walk-ins are not available on sold out days.

Why do I need to select a time for my Daily Admission? How long can I stay?

When you purchase Daily Admission online, you are selecting the hour you will be arriving at SoJo Spa Club and guarantees your entry. For example, if you choose 10:00 AM, you will have until 11:00 AM to arrive and check-in.

Once you enter SoJo Spa Club, guests are welcome to stay for as long as they would like during open business hours once they check in. Please note, there is no reentry. Once you check out, you will not be able to reenter unless you pay the admission fee again.

Please note, we cannot allow guests to check in before or after their Daily Admission timed window.

What is the price of Daily Admission?

Our Daily Admission changes throughout the year. Please visit our Daily Admission page to check the current rates. The booking calendar on the Reservation page shows the most up-to-date days that are available to book and rates.

Can I buy Daily Admission for someone else as a gift?

Yes, you can certainly purchase for someone else. The person coming just needs to have the barcode email in order to enter.

How do I cancel Daily Admission?

We are sorry to hear that you won’t be able to join us, please call us at 833 SOJO SPA or email us at [email protected] within 30 mins of your reservation for a full refund.

Can I check in before my Daily Admission reservation? My reservation is at 4pm, can I come at 2pm?

Our reservations are sold as timed entry and unfortunately, we are unable to welcome guests prior to their reservation time. Thank you for your understanding.

General Information

I’m coming for my first visit, what do I need to know?

Whether you’re visiting SoJo for daily admission, for a spa treatment or to say in our hotel, there’s a few things we’d like to share with you before you arrive. From what to bring with you to what to leave at home, please visit our What to Know page before heading out the door.

Can I buy passes or products from third-party platforms or individuals?

SoJo Spa Club does not endorse or authorize the sale of its passes or products on third-party platforms or individuals such as resellers. Using passes or products obtained from such platforms  or individuals may result in serious consequences, including permanent banning from accessing our facilities and purchasing from our online shop. We strongly advise acquiring our passes and products exclusively through official channels to ensure validity and quality, as engaging in unauthorized transactions poses potential risks.

What is your age policy?

Effective February 1, 2024, SoJo Spa Club will be transitioning to an age policy that permits entry for guests aged 18 and above only. This change is aimed at enhancing the overall experience for our patrons. We appreciate your understanding and look forward to continuing to provide you with an enjoyable environment.

Can I bring a water bottle into SoJo?

We highly encourage you to stay hydrated while at SoJo Spa Club!  We offer many filtered water stations throughout the facility and ask that you bring with your own reusable water bottle.  Due to safety reasons, the bottles cannot be made of glass or contain any liquid upon entry (even if they are sealed).  Sealed, full containers will need to be poured out prior to entry.

Where can I find a complete list of your rules & regulations?

Please visit our Rules & Policies page for a complete list of our rules and regulations.

What do I do when I see someone being disruptive?

While we have floor managers and a dedicated team to help maintain a respectful, safe, and relaxing environment at SoJo Spa Club, it is possible that we are not able to always address situations that are happening in the moment. If there is such a situation, we urge you to immediately report it to any of our staff members who will alert the proper team members.

Disruptive guests will be given one warning. After the warning, any additional continuation of the disruptive behavior will result in immediate ejection without refund.

How can I do my part in ensuring a safe environment?

We can’t do this without you. If you’re feeling ill, especially with symptoms associated with COVID-19, we ask that you save your spa visit for a day when you are feeling well. If you are currently living with someone who is experiencing COVID-19-like symptoms we ask that you refrain from visiting SoJo Spa Club. Please be mindful of the restrictions put in place and abide by the guidance of our staff who are here to help ensure a safe environment for yourself and your fellow patrons. Thank you in advance for your cooperation.

How are you maintaining a safe environment for guests and staff?

Above all, we are committed to creating the safest possible environment for our visitors and staff. It is worth noting that SoJo already had state of the art sanitizing and hygiene procedures, but those will be further enhanced and thoroughly monitored including:

  • Increasing the cleaning and disinfecting protocols of every commonly used surface, including handrails, sinks, counters, credit card machines, elevator buttons.
  • Updated HVAC System with ion protection, eliminating harmful viruses coming from the Air Vents (applicable to both AC and Heat)
  • Additional hand sanitizing stations on each floor and in common areas.
  • COVID-19-specific staff training

What amenities are currently open?

The following amenities and treatments are currently available:

All available products, food & beverage, and treatments are additional costs.

*Reservations strongly recommended. Some treatments require the purchase of Daily Admission upon entry.

Does SoJo Spa Club do charitable donations?

We love supporting our local and surrounding community! If your organization is within 60 miles of SoJo Spa Club, you can start the donation request process by filling out the Request Donation form.

You will receive an email response from us once your request has been reviewed and, if approved, processed. Due to the volume of requests we receive daily, we may not be able to respond individually. Please refrain from following up on your request until we have reached out to you. Thank you for your understanding.

How can I ensure that I take the best care of my swimsuit while I’m at SoJo?

We strongly recommend that you check with the manufacturer for best care and maintenance instructions and also confirm that the material is appropriate for chlorinated pools and baths. We also recommend that you shower both prior to entering and upon exiting a pool. This is to help rinse the swimsuit of any chlorine. SoJo Spa Club is not responsible for any damage or discoloration of swimwear.

Can I visit SoJo while I’m pregnant?

Due to the nature of our amenities, it is recommended to consult with your healthcare professional regarding the use of our facility. Our pools and baths vary between 96-105 degrees, with the exception of our cold plunge pool and cold soaking bath, which are 55-63 degrees.

Maternity massages are available for booking for expecting mothers between 13-36 weeks along by the time of their booked service. Pregnant persons should always seek the advice of their medical practitioner before receiving a prenatal treatment.

What is your gender identity policy?

Lockers are assigned according to your gender identity – if you identify with a gender other than the one on your valid ID, please let us know at check-in so that we may assign you the appropriate locker.

Do you offer group rates or party packages?

We currently do not have any group discounts or specific packages for birthdays, bachelorette parties, or other social events.

Can I get a tour of your facility?

We do not provide tours to the public to maintain the privacy, comfort, and safety of our guests. We thank you for your understanding.

What are your hours?

We are open from 9 AM to 9:30 PM daily, including all holidays.

What should I bring with me?

Every guest entering SoJo Spa Club should be prepared with the following:

  • Valid photo ID (all guests must be 16+ with additional restrictions for minors 16 & 17 years old)
  • Appropriate swimwear

A small selection of swimwear is available for both women and men in the locker rooms along with an assortment of other retail items that you may need during your stay.

Optional items that you may want to consider are:

  • Clean sandals that are separate from the shoes you wore to SoJo (for outdoor areas only)
  • Shower slippers (for bath house and locker rooms only)

Help! I left something behind/lost something while I was at SoJo.

We are so sorry to hear that you have misplaced an item during your visit! While SoJo is not responsible for lost or stolen items, we are pleased to be in partnership with Chargerback.com where you can report your lost item and we will do our absolute best to help you get it back.

Please fill out the Chargerback Form online with as much detail as possible. Once submitted, our team will check our Lost and Found and if your matching item is found, you will be notified.

Do I need a reservation to visit SoJo Spa Club?

Reservations for both treatments and for daily admission are strongly recommended. We cannot guarantee we will have space for walk-ins at all times.

Please visit our Plan Your Visit page or call 833 SOJO SPA in order to book your reservation.

Getting Here & Parking

Where should my ride share drop me or pick me up?

Many of our guests utilize ride shares such as Lyft and Uber. For your convenience, we have a pick up and drop off location on Vreeland Terrace, right off River Rd. Stopping on River Rd. can cause a safety issue, and can result in a ticket from the town. Stay safe and have your driver make a right onto Vreeland Terrace right South of SoJo Spa Club.

Where can I park?

SoJo Spa Club has two convenient options for parking. Our complimentary parking lot is located at the corner of River Rd. and Archer St. 1 block away from SoJo. We also have a valet option right at our entrance that can be purchased at $15/car (including tax).

Is there any public transportation to SoJo Spa Club?

The NJ Transit 158 bus conveniently stops near SoJo Spa Club. While the River Road – Vreeland Terrace stop is the closest. Use the crosswalk at either the River Road – Archer Street stop or River Road – Russell Avenue stop.

Gift Cards & Gift Certificates

Are gift cards and gift certificates refundable?

We understand that there are unforeseen circumstances, however, our gift cards and gift certificates are nonrefundable.

Do gift cards ever expire?

Gift cards never expire and can be used for any purchases made at SoJo Spa Club including services, hotel and daily admission.

How do I purchase Daily Admission with a gift card?

We have an option to reserve Daily Admission with a gift card online. When you select this option, you will need to validate your reservation with your gift card barcode number. We do not charge the gift card until you enter SoJo Spa Club.

Spa Treatments

What is your cancellation policy for spa treatments?

Treatment Cancellation Policy

Treatments can be canceled by calling (833) SOJO SPA up to 24 hours before the appointment time with no fee.

  • Treatment cancellations with less than 24 hours notice will be charged at 50% of the cost of treatment.
  • No shows will be charged at 100% of the cost of treatment.
  • Rescheduling within 24 hours will result in a $50 rescheduling fee per service ($100 for couple’s massage).
  • Reservations are held with a credit card which may incur a pending preauthorization charge. This will be reversed at the time of treatment and may take 2 – 7 business days to be reflected on your account.

Do I need a separate Daily Admission reservation if I have a spa treatment reservation?

No, you do not need a separate Daily Admission reservation, as you are guaranteed entry the day of your appointment, however, some spa treatments (Korean Body Scrubs, Acupressure) do require the purchase of admission upon arrival.

What is the 2 hour complimentary access policy for spa appointments?

For spa treatments $215 or more (individual, not combined), guests receive 2 hour complimentary access to SoJo Spa Club. After those 2 hours, they may certainly stay, however, would receive a discount of 50% on daily admission for the day.

Please note, this does not include Korean Body Scrubs. The 2 hour complimentary access is noninclusive of check-in to the Spa and service time.

Should I make a reservation, or can I walk in?

Treatment reservations are strongly recommended, and often book up weeks in advance. We cannot guarantee we will be able to accommodate walk-in massage appointments.