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The Volcanic Sand Bath Attendant understands and has the ability to explain the history of the Volcanic Sand Bath as well as other benefits guests may inquire about. They schedule VSB reservations and monitor availability to ensure prompt service.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards.
• Understand and have the ability to explain the history of the Volcanic Sand Bath, as well as other benefits and information that guests may inquire about.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Stand, sit, or walk for an extended period of time.
• Assist individuals with disabilities.
• Speak with others using clear and professional language.
• Schedule VSB reservations and monitor availability to ensure prompt service.
• Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Prepare for the next shift before leaving, ensuring adequate supplies and materials are available.
• Follow all safety and security policies and procedures; report accidents, injuries and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.

QUALIFICATIONS

• Excellent verbal and written communication skills required.
• Must be able to work a flexible schedule, including nights, holidays & weekends.
• Physical mobility to bend, lift, and stand for prolonged periods.
• Must be able to lift up to 50 pounds.
• Ability to focus attention on customers’ needs and wishes.
• Ability to prioritize, organize and make appropriate judgements.
• Ability to work well under pressure.
• Ability to maintain positive relations and work cohesively with co-workers as part of a team.
• Ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual interests, preferences and needs.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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The Front Office Agent is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service. The Guest Service Agent completes all hotel, Spa, and daily admission check-ins and check-outs.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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Overview

The F&B Agent is responsible for welcoming our guests to our food outlets and anticipating their needs. They are to take guests’ food & drink orders accurately, while using the POS and Pager system to take orders. The F&B Agent will work closely with management to create a pleasant dining experience for guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

• Previous customer service or hospitality experience required.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Expectation to learn and maintain knowledge of current POS system.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

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The Front Office Manager is responsible for ensuring the efficient and effective
operation of the Front Desk in an attentive, friendly, efficient, and courteous manner,
providing all guests with quality service prior to and throughout their stay, while
maximizing room revenue and occupancy. The Front Office Manager also ensures the
proper staffing and functionality of the lobby Spa desk, the Security bag check desk,
and the Valet department.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES
· Respond to all guests’ requests, problems, complaints and/or accidents presented at
the Front desk and/or phone calls, in an attentive, courteous, and efficient manner.
Follow up to ensure guest satisfaction.
· Motivate, coach, counsel and discipline all Front Office personnel according to SoJo
SOPs.
· Prepare and conduct all Front Office interviews and follow hiring procedures according
to SoJo SOPs.
· Develop employee morale and ensure training of Front Office personnel.
· Maximize room revenue and occupancy by reviewing status daily. Monitor selling
status of house daily.
· Attend daily Stand Up meeting and weekly Operations Meeting.
· Participate in the Manager on duty schedule as required.
· Review Front Office staff’s worked hours for payroll compilation and submit on a timely
basis.
· Prepare employee weekly schedule according to business forecasts, payroll budget
guidelines and productivity requirements.
· Ensure that no-show revenue is maximized through consistent and accurate billing.
· Maintain SOPs regarding purchase orders, checkbook updating, petty cash handling,
vouchering, and invoices.
· Maintain a professional working relationship and promote open lines of communication
with managers, employees, and other departments.
· Work closely with accounting on follow up items such as rejected credit cards,
discrepancies, etc.

· Operate all aspects of the Front Office computer system, including software
maintenance and report generation and analysis.
· Monitor the proper operation of the PBX responsibilities and that company SOPs are
followed.
· Ensure staff greet and welcome all guests approaching the Front Desk as per SoJo
SOPs.
· Understand Hospitality terms and ensure implementation of all SoJo policies and
procedures.
· Ensure logging and delivery of all messages and packages for guests in a timely
manner.
· Must maintain healthy communication with Housekeeping, Reservations, PBX,
Maintenance, ESPA, and Accounting Department.
· Ensure correct cash handling at the Front Desk.
· Ensure that employees are at all times attentive, friendly, helpful, and courteous to all
guests, employees, and other Managers.
· Establish and maintain key control and radio control system.
· Ensure the participation and schedule monthly department meetings.
· Focus on the importance of the Front Office Departments in driving guest experience.
· Monitor all VIP arrivals, requests, amenities and ensure proper servicing.
· Ensure the emailing of recaps by each shift to all the necessary departments and
Management.

QUALIFICATIONS
· Bachelor’s Degree in Management, Training and Development, or related field
· At least 5 years’ progressive experience in a hotel, preferably a AAA 4 Diamond
environment.
· At least a 2-year college degree in hospitality.
· Supervisory experience required.
· Must be proficient in Windows

· Long hours sometimes required.
· Must be able to effectively communicate both verbally and written, with all levels of
employees and guests in an attentive, friendly, courteous, and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by
employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Attend all required hotel meetings and trainings.
· Maintain regular attendance in compliance with SoJo Spa Club standards, as required
by scheduling, which varies according to the business needs of the hotel.
· Maintain high standards of personal appearance and grooming.
· Encourage a safe and civil work environment.
· Maximize efforts towards productivity, identify problem areas and assist in
implementing solutions.
· Must be efficient in handling problems, including anticipating, preventing, identifying,
and solving problems, as necessary.
· Must be able to understand and evaluate complex information, data, etc. from various
sources to meet appropriate objectives.
· Must maintain the confidentiality of information.
· Perform other duties as requested by Management.

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability
Education:
• Bachelor’s (Preferred)

Benefits

• Competitive Wages and Benefits
• 401(k)
• Complimentary Employee Passes
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement