Careers • SoJo Spa Club

Careers

Welcoming all who share our passion for hospitality, innovation, and fellowship.

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

At SoJo, we pride ourselves on our diverse and inclusive workforce. We are committed to providing our employees with a safe working environment, which allows opportunity for personal and professional growth.

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Like our business, we are shaped by our people. We are constantly searching for enthusiastic and driven individuals to join our team!

SoJo Spa Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

“I enjoy the warmth and positive attitude of my fellow coworkers.”

Omar L.
F&B Supervisor

“I love working at SoJo because of the flexibility it offers and the work environment.”

Luis C.
Line Cook

“I really like the people I work with. Working at a spa is a very relaxing work opportunity that I feel privileged to have.”

Katie L.
ESPA Receptionist

“I like the family environment and positive attitude everyone at SoJo has.”

Juliana Q.
Senior Front Office Agent

Open Positions

Licensed Massage Therapist

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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
  • Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
  • Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
  • Participate in mandatory training and practical as instructed by the management team.
  • Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
  • Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
  • Carry out regular stock rotation within every treatment room and all preparation areas.
  • Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
  • Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
  • Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
  • Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
  • Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
  • Support the Spa Reception Team and spa attendant duties as and when required.  
  • Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

  • Minimum 2 years’ experience of Licensed Massage Therapy. 
  • Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
  • Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
  • Excellent verbal and written communication skills required.
  • Ability to focus attention on customers’ needs and wishes
  • Ability to prioritize, organize and make appropriate judgments
  • Ability to work well under pressure
  • Ability to maintain positive relations and work cohesively with co-workers as part of a team
  • Ability to build professional relationships with repeat guests by remembering their names,
  • Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Referral Program
  • Employee Recognition Programs
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Tuition Reimbursement
  • Subsidised Employee Meals

Apply Now

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Spa Receptionist – ESPA

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Overview

The Spa Receptionist’s role functions as the liaison between the guest and ESPA treatments and products. Spa Receptionists are primarily responsible for maintaining a calm and consistent flow of business through their assistance with the daily operational tasks of the ESPA department. Spa Receptionists drive the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback under the supervision of the ESPA management team. The maintenance of the highest standards of hygiene and  cleanliness in all aspects of the operation.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests according to company standards in a courteous and professional manner.
  • Address guests’ needs and thank guests with genuine attention and appreciation.
  • Must have comprehensive knowledge of the menu of ESPA services and the SoJo facility.
  • Answer all phone calls using appropriate customer service etiquette.
  • Process all guest check-ins by confirming appointments, assigning therapists, and ensuring payment.
  • Complete daily opening/closing procedures and checklists within assigned areas daily.
  • Schedule reservations of spa treatments and monitor availability and staff to maximize use of time and profitability while ensuring that guests’ needs are of first importance.
  • Always display a professional demeanor, particularly regarding punctuality, appearance, and general manner.
  • Have full retail knowledge of products and prices charged, recognizing the necessity of sales.
  • Perform any other duties as needed by management.
  • Responsible for preparing the reception area for the next shift before leaving, leaving verbal pass on reports to management and closing receptionists.
  • Follow all SoJo safety and security policies and procedures, alerting management for proper follow-through.
  • Follow all company policies and procedures, including grooming standards.
  • Maintain confidentiality of all company, employee, and guest information.
  • Ability to maintain a positive and professional relationship and work cohesively with co-workers as part of a team.
  • Comply with quality assurance expectations and standards.

QUALIFICATIONS

  • 1+ year(s) of related job experience (customer service, hospitality, or security) required
  • Proficient in POS/reservation systems & knowledge of Spa operations
  • Strong interpersonal, verbal, and communicative skills required
  • Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.
  • Ability to anticipate customers’ needs and wishes in a professional manner.
  • Ability to prioritize, organize and make appropriate judgement calls.
  • Ability to work well under pressure, with problem solving abilities.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Front Office Agent

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Overview

The Front Office Agent is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service. The Guest Service Agent completes all hotel, Spa, and daily admission check-ins and check-outs.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

  • 1+ year(s) customer service or hospitality experience required.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
  • Strong interpersonal, verbal, and communicative skills required.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Guest Safety Agent

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The Guest Safety Agent ensures the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner. They work in accordance with the quality and service standards within the department. The Guest Safety Agent consistently offers professional, friendly, and engaging service to our guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests according to company standards.
  • Consistently offer professional, friendly, and engaging service to our guests.
  • Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
  • Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
  • Ensure that any violations to law or company policy is investigated and reported.
  • Respond to all emergency situations and provide First Aid and C.P.R. as required.
  • Cooperate with local Law Enforcement authorities, Fire Dept., or EMS to resolve issues of law violations, crisis, hazard, or safety.
  • Protect company assets.
  • Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
  • Conduct regular floor patrols as assigned and crowd control.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

QUALIFICATIONS

  • 1+ year(s) of related job experience (customer service, hospitality, or security) required.
  • Certification in CPR First Aid preferred, but not required.
  • Lifeguard Certification preferred, but not required.
  • Must possess a professional presentation.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Accepted file types: pdf, doc, docx, Max. file size: 5 MB.
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Guest Relations Agent

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Overview

The Guest Relations Agent helps assist guests with Hotel and Spa reservations. They promote services, specials when appropriate, while offering information correctly and professionally. The Guest Relations Agent offers friendly, upbeat, and professional service with a smile.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests over the phone according to company standards.
  • Deliver information correctly and professionally.
  • Assist guests with Hotel and SPA reservations.
  • Promote services, specials, and services when appropriate.
  • Offer friendly, upbeat, and professional service with a smile.
  • Assist in answering and sending any emails or voicemails that come into the team.Maintain confidentiality of proprietary information.
  • Keep designated areas neat, tidy, and sanitary at all times.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

COMPETENCIES/SKILLS

  • Exceptional verbal and communication skills required with a clear speaking voice.
  • Has superb listening skills and positions self as an ally to the guest.
  • Can work individually and as a team.
  • Is highly organized and possesses sharp attention to detail.
  • Can work quickly and accurately in a team-oriented, fast-paced environment.
  • Leaves a lasting positive impression on guests.
  • High standards for service and knowledge.

QUALIFICATIONS

  • Prior call center or reservation line experience required.
  • 2+ year(s) customer service or hospitality experience required.
  • High School diploma/GED required.
  • Must be able to remain stationary for long periods of time.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Guest Relations Supervisor

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Overview

The Guest Relations Supervisor helps assist guests with Hotel and Spa reservations. They promote services, specials when appropriate, while offering information correctly and professionally. The Guest Relations Supervisor offers friendly, upbeat, and professional service with a smile.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

Your responsibilities will include oversight of the Guest Relations front line staff and overall day-to-day guest interaction and operations of the department, as well as ensuring that all guests concerns are met with the highest standards of professionalism.  

  • Ensure prompt customer service and follow-through is complete on all guest concerns.
  • Assist the Manager on training and development of new staff.
  • Become and maintaining an expert knowledge of the technology systems.  Being the point of contact for the Guest Relations department. 
  • Serve as the point of contact for escalated situations wherein the line staff has reached the point to pass it along; act as liaison between manager and team. 
  • Update and maintain reports:
    • Daily Pass On
    • Operator Follow up
    • Daily Call Log
    • Guest Complaint Log
  • Ensure a high level of customer service is demonstrated and implemented across all areas, including phone, email and in-person contact. 
  • Demonstrate a thorough understanding of all facilities and services offered.
  • Oversee daily activities of the team by supporting, following, and promoting standardized procedures. 
  • Perform additional duties and complete other projects as assigned by manager.
  • Maintain proper communication with department manager. 
  • Collect, review and analyze phone data, classify by type and volume.

COMPETENCIES/SKILLS

  • Exceptional verbal and communication skills required with a clear speaking voice.
  • Has superb listening skills and positions self as an ally to the guest.
  • Can work individually and as a team.
  • Is highly organized and possesses sharp attention to detail.
  • Can work quickly and accurately in a team-oriented, fast-paced environment.
  • Leaves a lasting positive impression on guests.
  • High standards for service and knowledge.

QUALIFICATIONS

  • Prior call center or reservation line experience required.
  • 4+ year(s) customer service or hospitality experience required.
  • High School diploma/GED required.
  • Must be able to remain stationary for long periods of time.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Uniforms
  • Complimentary Employee Passes
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Accepted file types: pdf, doc, docx, Max. file size: 5 MB.
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