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Overview

The F&B Agent is responsible for welcoming our guests to our food outlets and anticipating their needs. They are to take guests’ food & drink orders accurately, while using the POS and Pager system to take orders. The F&B Agent will work closely with management to create a pleasant dining experience for guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Salary range: $16 – $17.50/hr

QUALIFICATIONS

• Previous customer service or hospitality experience required.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Expectation to learn and maintain knowledge of current POS system.
• Ability to work well under pressure, with problem solving abilities.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics.

We welcome all who share a passion for hospitality, innovation, and fellowship to join our family.

SoJo Spa offers standard benefits (health, dental, vision, and life insurance) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

The Front Office Agent contributes to the first impression of our Guests, and therefore, must perform the following tasks to the highest standard.

Salary Range: $16.50 – $18/hr

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
• Supply guests with directions and information regarding property and local areas of interest and consistently offer professional, friendly, and engaging service to our guests at various postings throughout the building.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Work in accordance with the quality and service standards within the department.
• Complete all hotel, Spa, and daily admission check-ins by confirming reservations, ensuring payment, and issuing and activating room key or bracelet according to company standards.
• Assist guests with belongings as needed.
• Complete hotel, Spa and daily admission check-outs, including resolving any late and disputed charges.
• Follow all SoJo Spa Club safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to a manager.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to stand for prolonged periods of time.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

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Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

The Guest Safety Supervisor reports to the Guest Safety Lead Supervisor. S/he must manage the Guest Safety Team on the shift in order to provide a safe environment for the spa and hotel guests, owners, personnel, and property.

Salary range: $20- $24/hr

RESPONSIBILITIES

• Supervise the Guest Safety Team on the shift to ensure the safety and security of all guests, personnel, and property as well as the Service level provided by the team members.
• Follow policies and procedures regarding customer service, rule enforcing, and safety.
• Investigate crimes committed against the property, guests, and employees.
• Document all incidents occurring in the property in connection with crime, subversion, potential liabilities, and insurance requirements.
• Assist staff in the handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances power of elevator failures, medical assistance, and natural disasters.
• Participate to all training related to the spa/hotel’s emergency procedures.
• Assist in controlling the key, lock system, alarm system, and fire protection system.
• Respond properly in any spa/hotel emergency or safety situation.
• Perform other tasks or projects as assigned by management and staff.
• Execute all tasks of a Safety and Courtesy Services agent.

QUALIFICATIONS

• Previous experience in customer service and in managing safety, loss prevention, and security.
• Excellent verbal and written communication skills are required.
• Applicants are required to have physical mobility as lifting, walking, bending, and moving objects up to 20 lbs.
• Speaking, writing, and reading English is required.
• Positive attitude and willing to learn is a must.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.

Benefits

• Complimentary Employee Passes
• 401(k)
• Competitive Wages and Benefits
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now

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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Salary Range: $15.49 – $95/hr

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

Apply Now

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Overview

The Spa Receptionist’s role functions as the liaison between the guest and Korean Body Scrub team. Spa Receptionists are primarily responsible for maintaining a calm and consistent flow of business through their assistance with the daily operational tasks of the KBS department. Spa Receptionists drive the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback under the supervision of the KBS management team. The maintenance of the highest standards of hygiene and cleanliness in all aspects of the operation.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Salary Range $17 – $18/hr

RESPONSIBILITIES

• Create a welcoming environment that will produce an enjoyable SoJo Spa Club experience and tend to the needs of guests.
• Assist guests with booking reservations for services, as well as, making any cancellations or rescheduling.
• Assist with making confirmation calls and email reminders to guests.
• Communicate effectively with Management in regard to any service complaints/issues.
• Keep designated area neat, tidy, and sanitary at all times.
• Work positively and in a cooperative manner with guests, coworkers, and management.
• General understanding of how to use the Point-of-Sale system to effectively manage guests’ charges, understanding the wristband and locker systems.
• Explain and answer customer questions and explain the different and unique areas of the Spa.
• Commit to the service standards of the Locker Room team and learn the policies and guidelines of the area.

QUALIFICATIONS

• Reception/customer service experience.
• Comfortable in a high volume, fast paced environment.
• Able to work under pressure.
• Able to stand and walk throughout scheduled shift.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

Apply Now