Careers • SoJo Spa Club

Careers

Welcoming all who share our passion for hospitality, innovation, and fellowship.

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

At SoJo, we pride ourselves on our diverse and inclusive workforce. We are committed to providing our employees with a safe working environment, which allows opportunity for personal and professional growth.

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Like our business, we are shaped by our people. We are constantly searching for enthusiastic and driven individuals to join our team!

SoJo Spa Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

“I enjoy working at SoJo because of everyone that works here. It’s always a positive and fun environment to be working in. ”

Hazyza D.
Guest Courtesy Supervisor

“I like how my managers and coworkers support me to excel in my role. ”

Victor R.
Guest Courtesy Agent

“I love working for SoJo because this was the 1st company to provide an opportunity to grow. SoJo has many perks, and I love how diverse and accommodating we are.”

Camille A.
Guest Relations Supervisor

“SoJo has allowed me to grow my professionalism and ability to multitask. A place where you can grow is always a great place to work.”

Jade S.
F&B Attendant

Open Positions

Guest Relations Agent

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Overview

The Guest Relations Agent helps assist guests with Hotel and Spa reservations. They promote services, specials when appropriate, while offering information correctly and professionally. The Guest Relations Agent offers friendly, upbeat, and professional service with a smile.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests over the phone according to company standards.
  • Deliver information correctly and professionally.
  • Assist guests with Hotel and SPA reservations.
  • Promote services, specials, and services when appropriate.
  • Offer friendly, upbeat, and professional service with a smile.
  • Assist in answering and sending any emails or voicemails that come into the team.Maintain confidentiality of proprietary information.
  • Keep designated areas neat, tidy, and sanitary at all times.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

COMPETENCIES/SKILLS

  • Exceptional verbal and communication skills required with a clear speaking voice.
  • Has superb listening skills and positions self as an ally to the guest.
  • Can work individually and as a team.
  • Is highly organized and possesses sharp attention to detail.
  • Can work quickly and accurately in a team-oriented, fast-paced environment.
  • Leaves a lasting positive impression on guests.
  • High standards for service and knowledge.

QUALIFICATIONS

  • Prior call center or reservation line experience required.
  • 2+ year(s) customer service or hospitality experience required.
  • High School diploma/GED required.
  • Must be able to remain stationary for long periods of time.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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F&B Agent

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Overview

The F&B Agent is responsible for welcoming our guests to our food outlets and anticipating their needs. They are to take guests’ food & drink orders accurately, while using the POS and Pager system to take orders. The F&B Agent will work closely with management to create a pleasant dining experience for guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

  • Previous customer service or hospitality experience required.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
  • Strong interpersonal, verbal, and communicative skills required.
  • Expectation to learn and maintain knowledge of current POS system.
  • Ability to work well under pressure, with problem solving abilities.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Licensed Massage Therapist

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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
  • Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
  • Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
  • Participate in mandatory training and practical as instructed by the management team.
  • Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
  • Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
  • Carry out regular stock rotation within every treatment room and all preparation areas.
  • Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
  • Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
  • Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
  • Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
  • Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
  • Support the Spa Reception Team and spa attendant duties as and when required.  
  • Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

  • Minimum 2 years’ experience of Licensed Massage Therapy. 
  • Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
  • Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
  • Excellent verbal and written communication skills required.
  • Ability to focus attention on customers’ needs and wishes
  • Ability to prioritize, organize and make appropriate judgments
  • Ability to work well under pressure
  • Ability to maintain positive relations and work cohesively with co-workers as part of a team
  • Ability to build professional relationships with repeat guests by remembering their names,
  • Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Referral Program
  • Employee Recognition Programs
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Tuition Reimbursement
  • Subsidised Employee Meals

Apply Now

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Front Office Agent

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Overview

The Front Office Agent is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service. The Guest Service Agent completes all hotel, Spa, and daily admission check-ins and check-outs.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

  • 1+ year(s) customer service or hospitality experience required.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
  • Strong interpersonal, verbal, and communicative skills required.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Front Office Supervisor

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Overview

The Front Office Supervisor is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Reporting to the Senior Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

  • Ensure that the check-in/out procedures for guests’ daily admissions and hotel rooms
    are completed according to SoJo Spa Club policies and standards.
  • Effectively manage a team to facilitate front desk and hotel operations.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Carry out systematic checklist of all Front of House areas for maintenance requirements, repairs or refurbishing projects.
  • On-board/Train all incoming staff, making sure to follow Guest Service SOP.
  • Ensure that the valet staff is keeping the main entrance easily accessible to cars at all times.
  • Ability to manage hotel rooms reservations functionality and membership daily process.
  • Act as Shift Leader when required.
  • Ensure accurate and timeliness submission of all reports and administrative work.
  • Deal with the general public, guests and associates with tact and courtesy.
  • Serve as the first point of contact for escalated situations wherein the line staff has reached the point to pass it along; act as liaison between manager and team.
  • Perform additional duties and complete other projects as assigned by manager.
  • Maintain proper communication with department manager.

QUALIFICATIONS

  • Minimum 1 -2 years’ experience in Front Desk and Guest Services Supervisor position.
  • Must have Hotels Front Office Experience
  • Experience with guest satisfaction techniques and standard of service programs.
  • Must be able to work a flexible schedule, including holidays & weekends.
  • Excellent verbal and written communication skills required
  • Physical mobility to bend, lift, and stands for prolonged periods.
  • Ability to prioritize, organize and make appropriate judgments.
  • Ability to maintain positive relations and work cohesively with co-workers as part of a team.

Benefits

  • Employee Referral Program
  • 401(k)
  • Complimentary Employee Passes
  • Competitive Wages and Benefits
  • Employee Recognition Programs
  • Family Benefits
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Health Coverage (Medical, Dental, Vision)
  • Tuition Reimbursement

Apply Now

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Laundry Supervisor

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Overview

The Laundry Supervisor is responsible for assisting the Housekeeping Manager on daily operations to maintain a positive and safe working environment. In addition, they are to
ensure that all Laundry team members receive the appropriate training, guidance, and leadership to effectively complete their work. All duties are to be performed in accordance with  departmental and property policies, practices, and procedures.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Assists in supervising department leads and team members.
  • Assists in creating and upholding job descriptions, checklists, assignments, and evaluations of employees.
  • Provides support to team members to complete assignment duties, by delegating, directing, and cooperating.
  • Conducts training of laundry employees on a regular basis.
  • Conducts regular walkthrough looking for cleanliness, repairs, coating, and potential safety hazards.
  • Assists in maintaining an inventory of chemicals, supplies, terry, and linen needed for Laundry.
  • Works closely with other departments – Locker Rooms, Engineering, SPA, Volcanic Sand Bath, and others)
  • Cover housekeeping supervisor during their absence such as days off.
  • Report and follow up on any maintenance defects or other issues.
  • Perform maintenance and minor repairs of the laundry machines and housekeeping vacuums.
  • Perform general maintenance of equipment such as radios, doors and ESPA cubbies.
  • Communicate with Housekeeping to ensure proper stock levels of towels and robes.
  • Keeps track of discard.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Perform other duties as required or assigned which are reasonably within the scope of the duties in this job description.

QUALIFICATIONS

  • Minimum of three (3) years of housekeeping experience in a hotel or resort
  • Minimum of one (1) year of management experience
  • Intermediate computer skills, strong familiarity with MS Office
  • Excellent communication skills in English, bilingual a plus
  • Strong organizational and multitasking abilities
  • Must have reliable transportation to and from work
  • Ability to prioritize, organize, and make appropriate judgements
  • Ability to work flexible schedule, including nights, holidays, and weekends
  • High school diploma or GED

PHYSICAL/MENTAL REQUIREMENTS

  • Ability to lift to 50+ pounds occasionally, 30 pounds repetitively
  • Constantly walking and standing; must be able to stand and walk up through shift
  • Excellent visual, auditory, and manual dexterity
  • Must be familiar with all Laundry equipment, supplies, and chemicals

Benefits

  • 401(k)
  • Complimentary Employee Passes
  • Competitive Wages and Benefits
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Locker Room Attendant

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. We welcome all who share a passion for hospitality, innovation, and fellowship to join our family. SoJo Spa offers standard benefits (health, dental, vision, life) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Locker Room Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

  • Welcome and acknowledge all guests according to company standards providing adequate guidance to their lockers and amenities.
  • Anticipate and address guests’ service needs with courtesy and professionalism.
  • Able to explain and answer customer questions and explain the different and unique areas of the Spa.
  • Monitor locker room ensuring spa policies are being adhered to.
  • Sensitivity to the vulnerability of our guests (guest nudity is acceptable in the locker rooms and bath house areas).
  • Always communicate SoJo Spa policies and procedures in a friendly and professional manner.
  • Responsible for keeping the locker room organized and presentable. This includes restocking items, logging inventory, and periodically checking that the floor and lockers are clean.
  • Keep designated areas neat, tidy, and sanitary at all times.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

QUALIFICATIONS

  • 1+ year(s) customer service or hospitality experience required.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities .
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Accepted file types: pdf, doc, docx, Max. file size: 5 MB.
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Guest Courtesy Agent

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. We welcome all who share a passion for hospitality, innovation, and fellowship to join our family. SoJo Spa offers standard benefits (health) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Safety and Courtesy Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests in various posts throughout the building to include guest bag check, monitoring various amenities, and reporting any suspicious activity to the Safety team.
• Supply guests with directions and information regarding property and local areas of interest and consistently offer professional, friendly, and engaging service to our guests.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Work in accordance with the quality and service standards within the department.
• Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS
• 1+ year(s) of related job experience (customer service, hospitality, or security) required.
• Certification on CPR and First Aid preferred. but not required.
• Lifeguard certification preferred, but not required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

Apply Now

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Accepted file types: pdf, doc, docx, Max. file size: 5 MB.
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Guest Safety Agent

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The Guest Safety Agent ensures the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner. They work in accordance with the quality and service standards within the department. The Guest Safety Agent consistently offers professional, friendly, and engaging service to our guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests according to company standards.
  • Consistently offer professional, friendly, and engaging service to our guests.
  • Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
  • Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
  • Ensure that any violations to law or company policy is investigated and reported.
  • Respond to all emergency situations and provide First Aid and C.P.R. as required.
  • Cooperate with local Law Enforcement authorities, Fire Dept., or EMS to resolve issues of law violations, crisis, hazard, or safety.
  • Protect company assets.
  • Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
  • Conduct regular floor patrols as assigned and crowd control.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

QUALIFICATIONS

  • 1+ year(s) of related job experience (customer service, hospitality, or security) required.
  • Certification in CPR First Aid preferred, but not required.
  • Lifeguard Certification preferred, but not required.
  • Must possess a professional presentation.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.

Benefits

  • 401(k)
  • Competitive Wages and Benefits
  • Complimentary Employee Passes
  • Complimentary Uniforms
  • Employee Recognition Programs
  • Employee Referral Program
  • Family Benefits
  • Health Coverage (Medical, Dental, Vision)
  • Paid Time Off and Holiday Pay
  • Subsidised Employee Meals
  • Tuition Reimbursement

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